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Mitsubishi Corporation to invest in TVS Automobile Solutions for a ‘substantial minority’ stake

Mitsubishi to help TASL’s successful business model to expand in overseas markets
03 Jun, 2019
  • Chennai, June 03, 2019:TVS Automobile Solutions Private Limited (TASL) one of India’s leading independent aftermarket players and part of the $8.5 bn TVS group, today announced that it has agreed to partner with Mitsubishi Corporation (MC), Japan, by allowing them to take a substantial minority stake in the company. As per the agreement, subject to approval by Competition Commission of India (CCI) & other relevant authorities, MC will increase its stake from 3% to 25% in TASL through a combination of primary investment and secondary purchase. Earlier, MC had invested the initial 3% in TASL last year.
  • Headquartered in Japan, Mitsubishi Corporation, since 1950’s, has been engaged in the automotive manufacturing, distribution, financing and so on, in Japan and other overseas markets. MC will strive to expand TASL’s business and participate in the growing Indian market through introduction of Japanese automotive parts suppliers, and enhancement of price competitive parts line-ups for TASL. In addition, as a collaboration synergy between MC and TASL, MC aims to deploy TASL’s successful business model in overseas markets and contribute to TASL’s continuous business expansion
  • Says Mr. R. Dinesh, Director, TVS Automobile Solutions, “We are glad to have Mitsubishi Corporation as our strategic investment partner. This strategic investment goes to show the success of TASL as a scalable business model not only in India but also in overseas markets. TASL has also grown profitably and crossed Rs. 1300 crs. in revenue for FY19. Together with Mitsubishi, we would be exploring the overseas opportunities in Africa and beyond.”
  • Mr. S. Wakabayashi, Senior Vice President, Mitsubishi Corporation, said, “This is an important partnership between two great organisations. Indian automotive aftermarket has grown in double digits consistently for many years now and is expected to grow constantly in the future. With TASL’s business know-how and Mitsubishi Corporation’s global expertise, we will mutually have a win-win partnership.”
TVS Automobile Solutions vrooms into digital technologies for leadership in automobile aftermarket
09 Jun, 2017
  • - Invests in e-commerce,BIG DATA/analytics & CRM and Internet of Things start-ups
    - Expects these businesses to generate a revenue of INR 250 crores in next three years Chennai, June 09, 2016:TVS Automobile Solutions Limited (TVS ASL), India's leading independent aftermarket player,today announced it has made substantial investmentsin three start-ups (e-commerce, BIG DATA / Analytics & CRM and Internet of Things) to form a start-up ecosystem for its digital initiatives where the company will provide digital business solutions to vehicle and component manufacturer's to enable them achieve customer satisfaction and higher market share in the $9.5 bn aftermarket space.
  • TVS ASL made substantial investments in:
  • JAZZMYRIDE.com – Dedicated e-commerce leader in the auto aftermarket with over 3,00,000 happy customers – deals with parts and accessories for passenger vehicles, two wheelers and commercial vehicles. It offers more than 100,000 products across 150 categories and more than 52 brands. AUTOSENSE– It provides technology and analytics based customer management services in “business as a service” model for the industry.Cequity is a leader in data-driven marketing business using CRM, Analytics & BIGDATA solutions across a variety of industry verticals. Cequity has partnered with TVS ASL in creating Auto Sense – Digital technologies and analytics based marketing services company for dedicated automotive vertical.
  • REDSUN- Internet of Things start-up – Developed business solutions like Connected cars in addressing, safety, convenience and integrated service for customers. Connected Car is the next major Digital Platform that would bring product development closer to the customers through real time visibility of performance of the vehicle.
  • Says Mr. G. Srinivasa Raghavan, Executive Director, TVS Automobile Solutions Ltd., “TVS ASL is uniquely positioned in providing both digital technology solutions and brick & mortar infrastructure in addressing the needs of manufacturers. Digital technologies help in enabling transparency in supply chain, visibility of consumption and therefore help them customize products and services towards market needs. We have invested about INR 75 crores in tech start-upsas they bring in emerging tech solutions, TVS ASL will help them with domain, scale and profitability. We expect these businesses to generate revenue of INR 250 crores in the next 3 years.”
  • He further added “We have taken the leadership in transforming Indian automotive aftermarket by creating an ecosystem of retailers, garages & fleet where in each stakeholder is benefited in terms of growth, efficiencies and profitability by actively participating in the value creation for end customers."
  • Speaking on the occasion, Mr. Sunil Dhingra, Founder & CEO, Jazzmyride.com, said, “We see tremendous synergy with TVS ASL with O2O (online to offline) retailing approach thereby bringing the best of both the worlds to the benefit of all stakeholders in the value chain.”
  • Mr.Swaminathan, Co-founder & CEO, Hansa Cequity said, “We are excited to partner with TVS ASL in Autosense which will provide technology and platform based, analytics-driven marketing services in “business as a service” model for the after-market industry.Autosense will help improve sales force, provide analytics solutions for increasing parts efficiency and fleet management analytics to bring down on cost of run for fleet, etc. for the auto industry."
  • Mr.Ravi Neeladri, RedSun Telematics, said, “We have invested 100,000 manhours in developing this integrated platform that brings key safety features like theft alarms, towing alarm, geo fencing, etc., integrated service management with remote vehicle diagnostics, predictive maintenance, service maintenance due alerts, etc. for ensuring higher life of the vehicle, driver management for passenger cars & commercial vehicles and fuel management features to bring down running costs.”
  • At present, Indian automobile aftermarket provides a complex picture for manufacturers with over 150 million vehicles outside warranty period that are being served by thousands of garages and retailers. TVS ASL will help simplify aftermarket complexity both vehicle manufacturers and component manufacturers to reach out to their customers directly and effectively by leveraging the digital technology solutions. The visibility of consumption will not only help manufacturers customize marketing solutions but also define & design new products and services for higher market share and profitability.
TVS Automobile Solutions hives off its Roadside Assistance business Floats ‘TVS Auto Assist’ in a Joint Venture with UK based AA
01 Jul, 2015
  • - Move aimed at creating a Global platform for its Roadside Assistance business in India and in emerging markets
  • TVS ASL made substantial investments in:
  • Chennai, July 01, 2015:TVS Automobile Solutions Limited (TVS ASL), India’s leading aftermarket service provider,including Roadside Assistance business (RSA), today announced that it would hive off its RSA business from TVS ASL to form a new joint venture company –‘TVS Auto Assist (India) Limited.’ - with The Automobile Association (AA) - UK’s most trusted brand and most popular breakdown cover provider in the UK. The move would mark the coming together of two market leaders toenhancethe service offering and capabilities to tap the market opportunities not only in India but also in other emerging markets - Asia, Middle East and Africa.
  • The rationale for forming TVS Auto Assist India Ltd. (TVS AA), a 51:49 JV between TVS ASL and AA, would be to offer not only the state-of-the-art breakdown services to customers but also to expand with OEMs, Insurance companies and other Corporate customers in India and in other emerging markets. Further, TVS AAwould provide breakdown assistance services to all automobilesranging from two wheelers, three wheelers, passenger cars, Light Commercial Vehicles and Commercial Vehicles.With vehicle sales expected to increase significantly in India, there is a real opportunity for this JV to take pioneering role in B2C market as well.
  • Says, Mr. R. Dinesh, Director, TVS Automobile Solutions, “TVS is the pioneer in providing breakdown services in India. We are happy to partner with AA tofurther streamline our offerings in India and expand to other emerging markets. Through this association, we can provide similar service experience to multinational automobile brands present in India as well asin other overseas markets.With TVS and AA coming together, I am sure our customers can continue to experienceworld class services from us.”
  • Speaking on the occasion, Mr. Bob Mackenzie, Executive Chairman, AA, said, “We are entering the Indian marketat a time when its automobile growth is set to take off. We are delighted to announce this joint venture with TVS as they havethe largest service infrastructure in India, which is a big plus for our B2B Customers in India. In addition, we will bring our global expertise to the roadside assistance business, which we expect to transform into a holistic business centred on the customer.”
  • AA, with over 40% market share in the UK and over 15 million customers in RSA business,has attended 3.5 million customers in the UK in 2014, translating into 10,000 customer services everyday. It also offers variety of products and value added services besides its Roadside assistance services that include Insurance and Driving services.
  • TVS RSA business has unmatched infrastructure with presence all across India covering 1795 locations and 28 States with a network of over 4000 Authorized Service Providers (ASP’s).Itprovidescover to over 1 million customers and attends100,000 breakdown servicesin a year. Further, TVS RSA has over 1000 tow trucks for patrolling and towing operations to support stranded customers. TVS RSA’s service offerings include emergency breakdown (mechanical and electrical), Flat tyre assistance, key lock-out services, cab assistance, Fuel delivery, patrol and towing assistance.
TVS Automobile Solutions enters into JV with US based Myers Tire Supply
12 Jun, 2013
  • - TVS Automobile Solutions enters into JV with US based Myers Tire Supply
  • -JV Company to promote both TVS ASLs Tools & Equipment business and Myers range of products -Myers to leverage TVS ASLs pan India network to establish its presence in India
  • Chennai, June 12, 2013:TVS Automobile Solutions (TVS ASL), which operates its business through MyTVS brand, today, announced a Joint Venture with US based Myers Tire Supply International Inc - biggest distributor of equipment, tools, accessories and consumables for Tyres in USA. The newly formed JV Company will promote both the Myers range of products and TVS ASLs Tools & Equipment business in India.
  • This new relationship highlights the core capabilities and shared strengths of each company. TVS ASLs in-depth sales and service knowledge of equipment, repair services to automobile dealers in India will be enhanced by the global presence of Myers Tire Supply, which excels in providing tools and consumables for tyre repair and maintenance to independent tyre dealers, tyre service centres and tyre retreaders.
  • Announcing the joint venture, Mr. Sanjay Nigam, President & CEO, TVS Automobile Solutions said, "This joint venture will give us the first mover advantage in the largely fragmented and unorganized after-market tyre repair and service business in India. Our tie-up with Myers will bring in the Global best practices in the aftermarket tyre service business throughits service equipment and consumables."
  • Says Mr. James Drohan, General Manager, Myers Tire Supply International Inc,"Not only does this joint venture coincide with the geographic expansion growth platform for our Distribution Segment, but it also provides entry into the fast-growing Asian market."
  • Mr. Nigam further added, "Fuel and Tyre maintenance are the two major expenses for fleet operators. That way Tyre industry provides enormous business opportunity for us. With this JV, TVS Automobile Solutions will become the only organized player to have expertise in all the sections of after-market automobile service industry."
  • Myers Tire supply provides complete solutions for tire repairs and maintenance services including modern repair process for passenger car tyres, commercial vehicle tyres and Off-road equipment / vehicle tyres. It has a successful business model across USA with more than 40 branches. The business model will be customized and implemented in India to suit the requirements of Indian market and customers. The expertise of Myers will also be shared through training of technicians in handling / repairing the new age tires and wheels.
  • Myers Tire supply, along with TVS ASL, would look to make a mark for its business in India and other parts of Asia through this Joint Venture. Together, the companies will develop their global sourcing capabilities and operate through a localized branch network to meet customer demands with competitive quality and pricing.
  • Products Range:
    TVS ASLs Tools & Garage equipment business deals with sales & service of products like, Automotive workshop equipment, Lifting equipment (two post lift and scissors lift), Tyre & Wheel service equipment (wheel alignment, Tyre changer, Nitrogen inflator, etc.), Paint shop equipment (paint booth, prep station, etc.), Body shop equipment (Spot welder, MIG welder, Dent pullers, etc).
  • Myers Tire Supply, on the other hand,deals with Tyre & Tube repair tools, accessories & consumables, Puncture repair kit for passenger cars, commercial vehicles both Radial and Tubeless tyres, Consumables like valves, patches, wheel balancing weight, etc.
MyTVS on expansion drive; adds 7 new outlets in two days
07 Mar, 2017
  • MyTVS, India’s leading integrated multi-brand car service provider, announced today that it has inaugurated 7 new multibrand car service outlets in the last two days across Tamilnadu, Kerala, Karnataka and Andhra Pradesh, taking total number of outlets to 330. New outlets have come up in, Karur, Nagercoil, Uthangarai (Tamil Nadu),Pathanamthitta, Kannur (Kerala), and Medhipatinam, Hyderabad (Andhra Pradesh),Bengaluru (Karnataka). The new outlets reinforce MyTVS’ growing network strength and the company looks to enter into new states to become a PAN India player in the near future.
  • The service provider has been on an expansion spree to add more service bays to its network. Catering to the growing requirement of customers, MyTVS has added an additional 100 service bays, through new outlets, in the last one month alone.
  • Commenting on the expansion strategy, Mr. Vinay Piparsania, President, TVS Automobile Solutions Pvt. Ltd., said, “We are extremely bullish on the growth of the Indian Automotive aftermarket and are of the firm belief that service as a category has a high growth potential. The approach is to provide unique, and competent service experiences to customers in all these outlets. In this regard, we have added a lot of value offers like membership to Freedom Club, service bookings and tracking through mobile app, Service on Call at your doorsteps, etc. to delight customers and provide complete peace of mind to when it comes to car maintenance and servicing.”
  • He further added, “We aim to double our service network in the next two years and will shortly enter into Northern and Eastern part of India to be a PAN India player. With our far-reaching network and superior service, we are confident MyTVS will set a new benchmark for car servicing in India.”
  • Freedom Club Membership
    Besides offering quality services at affordable cost, MyTVS has introduced ‘Freedom Club’ (FC) annual membership to provide complete ‘peace of mind’ when it comes to post warranty car maintenance services. FC membership provides customers with significant savings in the range of 30% – 50% of annual maintenance cost. FC membership comes in two categories, catering to hatchback and Sedan models. Hatchback membership card is fixed at Rs. 6,999/- and Sedan membership card is fixed at Rs. 9,999/- per year, and which includes labor, consumables and taxes for the scheduled services offered. Additionally, FC members can avail Roadside Assistance coverage and 15% Special Labour Discount on Mechanical and Non-Insurance Body repairs at MyTVS outlets during their membership.
  • Mobile App – MyTVS AutoPlanet
    To facilitate a superior service experience to its customers, MyTVS has launched the mobile app ‘MyTVS AutoPlanet’ (which can be downloaded from both Google Playstore and Apple Store iOS). With MyTVS AutoPlanet, customers can book their car service at the touch of a button and also get the repair estimate through the app itself. The service showroom will also support cashless service for accident repair vehicles, for which MyTVS has tie-ups with most major insurance companies.
  • Service on-call facility
    MyTVS has introduced ‘Service-on-call’ facility at select cities, where customers can make a phone call to request basic services at their door-step. MyTVS expert mobile team will reach customers place to provide basic and corrective maintenance services like Periodic Maintenance Service, Wash, Brake pad replacement, Door adjustments, Horn adjustment / replacement, Battery replacement, minor electrical repairs, Tire rotation, accessories fitment and Interior cleaning.
  • The company also has strategic tie-ups with key OE Suppliers like, Asian PPG, Bosch, Michelin, 3M, Valeo, Hella, Schaeffler and Gates for specialized parts and service. Customers can also experience MyTVS’ signature ‘Express Service’ facility where the general service check-up, lube change and car wash will be done in 90 minutes.
MyTVS inaugurates state-of-the-art fully integrated multibrand car service showroom in Madurai
23 Feb, 2017
  • MyTVS, India’s largest integrated multibrand car service provider, today inaugurated a fully automated multi-brand car service facility at Pudur, Madurai. The service showroom provides end-to-end post warranty car services ranging from, scheduled general Quick Service, Speed Wash, Wheel alignment & tyre balancing, 24x7 roadside assistance, Car Care and Mechanical repairs. MyTVS, known for its trust and quality service, will provide a smart, transparent, hassle-free experience through its digital platform at affordable costs.
  • With this re-imagined Pudur facility, Madurai will have three MyTVS outlets catering to the requirements of car customers.
  • Inaugurating the new facility, Mr. Vinay Piparsania, President, TVS Automobile Solutions Private Limitedsaid, “At MyTVS, we have endeavored to provide professional, yet affordable car maintenance service all at a superior experience to our customers. In this regard, we have rebranded our identity with a lot of vibrancy and repositioned our service centers as “service showrooms.” Fitted with many special and world class equipment, we are delighted to inaugurate this state-of-the-art facility in Madurai, the home town of TVS. Our well trained technicians are specialized in handling multi-brand car services and repairs, who will ensure quality service and parts, with transparency and on-time delivery, all at complete value for money to our customers.”
  • Speaking on the expansion plan of the brand MyTVS, Mr. Piparsania, said, “We now have over 300 service touch points across Tamilnadu, Kerala, Karnataka, Andhra Pradesh, Telangana and Maharashtra. We expect to close the year Fy 17 with 350 centres. We have set an ambitious target to double our network in the next two years, ensuring MyTVS’ presence in key states across the country.”
  • The Pudur facility will undertake all service related mechanical jobs including, scheduled maintenance service, electrical works, accident repair and parts replacement. Customers can also experience MyTVS’ signature ‘Express Service’ facility where the general service check-up, lube change and car wash will be done in 90 minutes. With the launch of mobile app ‘MyTVS AutoPlanet’ customers can now book their service at the touch of a button and can get their repair estimate through the app itself. The showroom will also support cashless service for accident repair vehicles for which MyTVS has tie-ups with all the major insurance companies.
  • Freedom Club Membership
    Besides providing quality services at affordable cost, MyTVS has also introduced ‘Freedom Club’ (FC) annual membership with an aim to provide complete ‘peace of mind’ when it comes to post warranty car maintenance services. Further, the FC membership provides customers with significant savings in the range of 30% – 50% of the annual maintenance cost. The FC membership comes in two categories, catering to hatchback and Sedan models. Hatchback membership card is fixed at Rs. 6,999/- and Sedan membership card is fixed at Rs. 9,999/- per year. Additionally, FC members can also avail Roadside Assistance coverage and 15% Special Labour Discount on Mechanical and Non Insurance Body Repairs during their membership.
  • The new service facility is located at over 12,000 sq.ft. space in the prime area at A-1, Industrial Estate, K.Pudur, Madurai – 625 007., The state-of-the-art facility has exclusive 10 Mechanical Bays with 3D Wheel Alignment, Wheel Balancing and vehicle scanner, emission check, Nitrogen inflator, etc.
  • MyTVS has well trained technicians, tinkers and painters for specialized jobs. This along with advanced electronic diagnostic tools help address the repair accurately. The company also has strategic tie-ups with key OE Suppliers like, Asian PPG, Bosch, Michelin, 3M, Valeo, Hella, Schaeffler and Gates for specialized parts and service.
MyTVS launches Extended warranty service to Car users in Kolkata
16 Apr, 2013
  • MyTVS launches Extended warranty service to Car users in Kolkata
    -Warranty service can be taken for multi-brand cars up to 7 years / 1,00,000 kms -MyTVS to provide a range of post warranty car services under one umbrella
  • Kolkata, April 16, 2013: MyTVS, the popular brand of TVS Automobile Solutions Limited, today announced its entry into yet another customer centric car service business - Certified Used Car Warranty - which is expected to be a significant value addition to car customers. The service can be availed by the car customers anytime after the expiry of manufacturing warranty and can be rolled over upto 7 years or 1,00,000 kms whichever is earlier. The service was first launched in Kolkata today and will subsequently be taken to other parts of the country.
  • MyTVS will offer this service under two categories - Plan A and Plan B. Accordingly, Plan A will be offered to cars that are upto 5 years old or have run less than 60,000 kms from the date of first sale of the vehicle. Plan B will be offered to cars that are upto 7 years old or have run less than 1,00,000 kms from the date of first sale of the vehicle. As a promotional offer, for customers who avail the extended warranty services will be provided with 24x7 emergency roadside assistance support during the warranty period free of cost.
  • Launching the service, Mr. Sanjay Nigam, President & CEO, TVS Automobile Solutions Limited said, "Kolkata is a key market for our business and expansion plans and we are happy to launch this service first here. We feel that this service will add a lot of value to car customers in terms of controlling the maintenance expenses of the car and will enhance the resale value. With this new service, MyTVS will now be able to provide a gamut of services to multi-brand car customers under one umbrella."
  • Speaking on the occasion, Mr. Ashish Rajgarhia, Director, TVS Rajgarhia Automobile Solutions, said, "The multi-brand car service business, though new to Kolkata, has been well received by the customers. We have been receiving encouraging response from the customers and will be inaugurating our second facility in Kolkata shortly."
  • The certified used car warranty service will provide an extensive coverage of parts for cars, subject to a mandatory check-up at the service outlet. The customers will also have the option to choose the services for 6 months and 1-year terms.
  • MyTVS, which has a decade long experience in multi-brand car service business, formed a joint venture with Rajgarhia Automobile Solutions in 2012 for the Eastern Region market in order to expand its multi-brand car service business. MyTVS now owns about 70 outlets (including company owned, franchisee and Joint Ventures across the four States of South India, Kolkata and Gujarat), and is aiming to increase them to 400 by 2015 across India.
  • MyTVS has spent a lot of time and resources for obtaining the training know-how from the manufacturers, and has invested extensively in its training academy in Madurai, Tamilnadu for training its employees. The service level and quality parameters in place conform to international standards, and have been developed with inputs from reputed international automotive consultants Carter & Carter (with offices in Canada, USA, UK & Australia). Constant service benchmarking efforts are also being done with leaders in the industry such as AAA, AA of 5UK, RAC, Cross Country Club of USA and NRMA Australia.
  • The MyTVS outlet at Kolkata is a 17,000 sq.ft. State-of-the-art facility, located at A1-48, new Paharpur Road, opposite nature park, Kolkata. The outlet has 24 bays (including mechanical and body shop) to service cars and will have the best-in class equipment to carry out repairs swiftly and to the customers satisfaction. The state-of-the-art facility will also have 3D Wheel Alignment, Wheel Balancing, Engine Scanner, Dust Free Paint Booth, Water wash ramp, Nitrogen inflator, AC gas re-charger etc. The service centre aims to provide passenger car owners, a complete servicing solution that a customer will find it in an up-market car dealer workshop.
Sanjay Nigam appointed as new President & CEO of TVS Automobile Solutions
19 Mar, 2013
  • Sanjay Nigam appointed as new President & CEO of TVS Automobile Solutions
    -Formerly with AJL Toyota Group, Maruti Suzuki, Ford Motor Company & SAIL
  • Chennai, March 19, 2013: TVS Automobile Solutions Limited, India's leading aftermarket car service and solutions provider, today announced the appointment of Mr. Sanjay Nigam as new President and Chief Executive Officer (CEO) with effect from March 1, 2013. Sanjay, who will take over the mantle from R. Srivatchan, will be responsible for managing the companys operations and will be entrusted with the expansion of business network across India and abroad.
  • TVS Automobile solutions, which operates through the popular brand MyTVS, provides gamut of aftermarket car service solutions that include multi-brand car service, 24x7 emergency roadside assistance, auto accessories business with Telematics and GPS tracking systems, Insurance broking and Tools and Garage Equipment services.
  • Sanjay a graduate engineer from IT - BHU (now IIT Varanasi), studied management from IIM Calcutta and Manchester Business School, UK (with British Chevening scholarship). Sanjay will be based out of Chennai and brings in more than two decades of executive leadership experience to the table.
  • Says Mr. R Dinesh, Joint Managing Director, TVS & Sons, "Inspite of the current down turn, we are looking forward to a good growth for the Aftermarket car service business. I am looking forward to Sanjay with his rich automobile experience and background enabling this business provide total solutions and add value to customers and stakeholders."
  • Sanjay Nigam, on his new role, says, "I consider this as a great opportunity to work with a highly respected brand like TVS. The auto business that we handle caters to both B2B as well as B2C segments, which makes my job interesting and challenging. I am looking forward to this challenge and leading the company, to achieve its goals."
  • Sanjay has hands on experience in running P&L, operations, strategy execution, technical operations, network development, marketing & sales, after sales, corporate affairs including Government affairs and administration.
  • He began his career as Management Trainee on campus selection in Steel Authority of India Ltd (SAIL) in 1987 and trained in integrated steel plant shop floor operations. Among his career milestones, he worked on deputation with Australian JV BHPE - Kinhill, sales & marketing with central marketing organization, SAIL and regional head with Macmillan India.
  • Sanjay joined the auto industry as regional head for Maruti Suzuki responsible for vehicle sales growth, increase of market share, service & parts and worked up as National Head of Sales of Ford Motor Co (India). He was the Country Business Head and Director (Automotive) for American multinational, Trilogy Inc. Before joining TASL, he was Managing Director with ALJ Group -Toyota Motors, Jeddah for the last five years.
Servion Implements MyTVS Contact Center & IP Telephony
07 Aug, 2013
  • Servion Implements MyTVS Contact Center & IP Telephony
    Redesigns its customer service support
    Chennai, August, 07 2013: Servion Global Solutions, a specialist in the Customer Interaction Management (CIM) domain, today announced implementing the Contact Center and IP Telephony for MyTVS 24x7 Emergency Roadside Assistance vertical. MyTVS, the brand name for TVS Automobile Solutions, is India's largest Multi-brand car service network and offers a bouquet of services to Car Customers under one umbrella.
  • With Trust and Relationship being the core values, MyTVS focuses on no frill service solution to discerning car users and owners across the country. MyTVS is responsive to customer requirements and strives to be a forerunner in bringing new and relevant technologies to provide total customer satisfaction. As part of the consultative engagement, Servion interacted with both the business and the technology teams to understand the business requirements. Based on this, designed and deployed an Avaya Aura Contact Center solution coupled with an integrated ticket management system, and an agent desktop application to improve efficiency and productivity, resulting in positive customer experience.
  • Mr. Sanjay Nigam, CEO and President, TVS Automobile Solutions, said, "Customers should have a seamless experience across our different channels and they should never have to repeat any information in a cross-channel conversation. We expect to extend this solution to ensure that we understand customers completely from a 360 degree perspective. Our response and service will be more holistic and real-time aimed at WOW experience for the end customers."
  • Sanjay a graduate engineer from IT - BHU (now IIT Varanasi), studied management from IIM Calcutta and Manchester Business School, UK (with British Chevening scholarship). Sanjay will be based out of Chennai and brings in more than two decades of executive leadership experience to the table.
  • Mr. K. Balakrishnan, MD and CEO, Servion Global Solutions said, "The automobile industry is fiercely competitive. Organizations understand that product features are no longer sufficient to stay ahead of competition and are consequently turning to customer service. Not only to acquire new customers, but retain existing ones as well. I believe that the solution we had designed and delivered for MyTVS will enable them to create sustainable differentiation and offer service in line with the values they stand for."